Content Quality Manager, Amazon Music
4 weeks ago
As a Content Quality Manager at ADCI MAA 15 SEZ, you will be responsible for leading a team that focuses on increasing selection, maintaining quality, and providing operational support for business teams. This role requires a strong leader who can manage a team of approximately 15-20 members and ensure the quality check of titles across different languages.
Key Responsibilities
Owner of program-specific goals around SLA, quality, and productivity
Manage stakeholder communication & requirements
Ensure that business processes are well documented and continuously updated
Work with product and technical teams to build and improve the tools and technology to support the process
Define, measure, and present operating metrics to senior Management
Manages people's performance and supports career growth
Responsible for identifying customer-impacting issues, finding and implementing solutions
Responsible for escalating issues on a need basis, such as spike in volumes vs. forecast, people issues, etc
Participate in hiring and grooming leadership talent pipeline
About the Team
At ADCI MAA 15 SEZ, our team is dedicated to revolutionizing the way fans, artists, and creators connect through immersive audio entertainment experiences. With a passion for music and a commitment to excellence, we collaborate tirelessly to deliver high-quality digital content that resonates with audiences worldwide.
Requirements
Graduate (any stream) with 8+ years of experience, of which a minimum 4+ years in managing people
Track record of meeting and exceeding high service delivery standards
Experience in driving process excellence and productivity improvement
Experience in managing process and operational escalations
Experience in SLA management
Exposure to process improvement/quality control tools and methods
Experience in understanding metrics and developing them, as required
Strong working knowledge of basic computer business applications, such as MS Word and MS Excel, Outlook
Strong background in web search and familiarity with various ways used for searching for information
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