Quality Assurance Specialist
5 days ago
Role & Responsibilities:
As a Quality Assurance Specialist at SEAWAY CONSULTANTS, you will be responsible for conducting quality analysis of the call flow and ensuring optimal use of technology.
Key Responsibilities:
- Conduct quality analysis of the call flow to identify areas for improvement.
- Develop and implement training programs to enhance team performance.
- Utilize technology to streamline processes and improve efficiency.
- Collaborate with the team to implement process changes and ensure seamless execution.
- Demonstrate excellent communication and interpersonal skills to facilitate effective team collaboration.
Desired Candidate Profile:
- At least 1 year of relevant experience in a quality assurance or process improvement role.
- Ability to quickly adapt to new process knowledge and implement changes.
- Patient and able to explain complex concepts to team members.
- Good team player with analytical skills and high energy levels.
- Excellent communication and interpersonal skills.
Work Arrangements:
6 days working with the possibility of relocation to Chandigarh.
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