Quality Assurance Manager

4 days ago


Chandigarh, Chandigarh, India Marriott International Full time
Job Summary

As a Quality Assurance Manager at Marriott International, you will be responsible for implementing quality assurance processes and verifying training and development activities align with the company's mission, vision, and brand standards. You will work closely with the executive committee to improve guest satisfaction and focus on continuous improvement at the property level.

Key Responsibilities

• Attend daily executive committee meetings to provide real-time updates on hotel performance and address guest incidents
• Present weekly analysis on defect trends and guest feedback, and provide recommendations for focus areas
• Coordinate weekly quality meetings to discuss guestVoice, top incidents, and business standard audits
• Record, track, and communicate the progress of quality-related activities to executive committee members, managers, and the corporate office

Requirements

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major, or 4 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area
• Experience and/or knowledge of hotel business
• Ability to understand quality management practices and teach to others
• Ability to understand data collection methods
• Knowledge of budget preparation and cost control
• Working knowledge of statistical measurement tools
• Effective presentation skills
• Detail orientation and analytical skills

Preferred Qualifications

• Operations background, with a preference for rooms or food and beverage experience
• Previous training in guest relations
• Previous experience using database, word processing, spreadsheet, graphic, and statistical computer applications
• Experience/training in Six Sigma or TQM

Marriott International is an equal opportunity employer.

  • Chandigarh, Chandigarh, India Marriott International Full time

    Job SummaryAs a Quality Assurance Manager at Marriott International, you will be responsible for implementing quality assurance processes and verifying that training and development activities are strategically linked to the company's mission, vision, and brand standards. You will also focus on continuous improvement at the property level, championing the...


  • Chandigarh, Chandigarh, India Antier Solutions Full time

    Job Title: Senior Quality Assurance LeadAbout Us: Antier Solutions Pvt Ltd is a leading force in delivering innovative solutions for mobile and web applications. We prioritize excellence in quality assurance and are seeking an experienced QA Lead to guide our testing processes.Responsibilities:Lead and mentor a team of QA professionals, fostering a culture...


  • Chandigarh, Chandigarh, India Gallagher Full time

    Job Summary As a Quality Assurance Specialist at Gallagher, you will play a key role in ensuring the quality and reliability of our business and functional systems. Key Responsibilities You will be responsible for developing test strategies, creating and executing test plans, and documenting test results. You will collaborate with project managers, business...


  • Chandigarh, Chandigarh, India Oceaneering Full time

    Job SummaryWe are seeking a Quality Assurance Specialist to join our team at Oceaneering. The successful candidate will be responsible for ensuring the quality of our IT support operations and enhancing our processes through transactional level quality inspections.Key ResponsibilitiesEstablish, monitor, and control quality parameters related to IT support...


  • Chandigarh, Chandigarh, India SEAWAY CONSULTANTS Full time

    Role & Responsibilities:As a Quality Assurance Specialist at SEAWAY CONSULTANTS, you will be responsible for conducting quality analysis of the call flow and ensuring optimal use of technology.Key Responsibilities:Conduct quality analysis of the call flow to identify areas for improvement.Develop and implement training programs to enhance team...


  • Chandigarh, Chandigarh, India Gallagher Full time

    About the RoleThe Senior Quality Assurance Analyst will play a key role in the examination of business and functional/system requirements to ensure the quality, reliability, usability, and performance of the Defined Contribution system.Key ResponsibilitiesDevelop test scenarios and perform various quality assurance tests to ensure systems respond...


  • Chandigarh, Chandigarh, India Gallagher Full time

    About the RoleAs a Senior Quality Assurance Specialist at Gallagher, you will play a key role in ensuring the quality and reliability of our Defined Contribution system implementation and maintenance activities. You will work closely with clients and colleagues to examine business and functional/system requirements, ensuring that our solutions meet the...


  • Chandigarh, Chandigarh, India Gallagher Full time

    Job SummaryWe are seeking a Quality Assurance Specialist I to join our team at Gallagher. The successful candidate will play a key role in examining business and functional system requirements to ensure that our Defined and Benefit system implementation and maintenance activities meet the established standards of quality, reliability, usability, and...


  • Chandigarh, Chandigarh, India Gallagher Full time

    About the RoleWe are seeking a highly skilled Senior Quality Analyst to join our team at Gallagher. As a key member of our quality assurance team, you will play a critical role in ensuring the quality and reliability of our Defined Contribution system implementation and maintenance activities.Key ResponsibilitiesDevelop and execute test plans to ensure the...


  • Chandigarh, Chandigarh, India Gallagher Full time

    Job SummaryWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Gallagher. In this role, you will play a key part in ensuring the quality and reliability of our Defined Contribution system implementation and maintenance activities.Key ResponsibilitiesDevelop and execute test plans to ensure system functionality and...


  • Chandigarh, Chandigarh, India Alpha Consultants Full time

    Alpha Consultants is seeking a skilled Quality Assurance Analyst to join our team. As a key member of our quality assurance team, you will be responsible for designing, implementing, and maintaining test automation frameworks to ensure the highest quality of our software products.With a strong background in test automation and software quality assurance, you...


  • Chandigarh, Chandigarh, India IVMetabiz Full time

    Senior Quality Assurance SpecialistAt IVMetabiz, we're seeking a Senior Quality Assurance Specialist to lead our testing efforts and ensure the highest standards of quality and security in our cannabis industry software.Key Responsibilities:Develop and execute comprehensive testing strategies using modern tools and technologies to ensure broad coverage...


  • Chandigarh, Chandigarh, India SPECTRAFORCE Full time

    Key Responsibilities:Effectively manage conflicts and maintain a positive work environment.Proficiency in MS Excel is required for data analysis and reporting.Self-motivation and a positive attitude are essential for success in this role.Flexibility and adaptability are crucial in a fast-paced agency environment.Ability to work independently with minimal...


  • Chandigarh, Chandigarh, India eClerx Full time

    Job Summary: We are seeking a skilled and detail-oriented Quality Assurance Specialist to ensure the highest standards of customer service and operational excellence in our chat process. As a Quality Assurance Specialist, you will be responsible for monitoring and assessing the quality of chat interactions between our customer service representatives and...


  • Chandigarh, Chandigarh, India SEAWAY CONSULTANTS Full time

    Roles & Responsibilities:As a Quality Assurance Specialist at SEAWAY CONSULTANTS, you will be responsible for:Conducting thorough quality analyses of call flows to identify areas for improvement.Developing and implementing training programs to enhance team knowledge and skills.Maintaining optimal use of technology to streamline processes.Collaborating with...


  • Chandigarh, Chandigarh, India Gallagher Full time

    Job SummaryAs a Senior Quality Assurance Specialist at Gallagher, you will play a key role in the examination of business and functional system requirements to ensure the Defined and Benefit system implementation and maintenance activities meet the established standards of quality, reliability, usability, and performance.Your Key ResponsibilitiesDevelop test...


  • Chandigarh, Chandigarh, India Gallagher Full time

    About the Role:The Senior Quality Assurance Specialist will play a key role in the examination of business and functional/system requirements to ensure the Defined Contribution system implementation and maintenance activities meet the established standards of quality, reliability, usability, and performance.Ensure that the system solution in place reflects...


  • Chandigarh, Chandigarh, India Alpha Consultants Full time

    Key Responsibilities:As a Quality Assurance Analyst at Alpha Consultants, you will be responsible for designing and implementing automated test frameworks, as well as developing Selenium automation frameworks from scratch. You will also work on creating reusable components, creating and enhancing test scripts, and handling changes and conducting regression...


  • Chandigarh, Chandigarh, India Gallagher Full time

    About the RoleCollaborate with clients and colleagues in the examination of business and functional/system requirements to ensure high-quality solutions.Work closely with the DB Team Lead to communicate project progress and delivery.Develop and review test plans and expected results to ensure system functionality.Execute configuration of the system through...


  • Chandigarh, Chandigarh, India Priority Technology Holdings Full time

    Job DescriptionAt Priority Technology Holdings, we are seeking a highly skilled Quality Assurance Engineer to join our team.Key Responsibilities:Conduct functional testing of software and backend servicesDevelop and execute test cases for database testing, system testing, and end-to-end testingWrite complex SQL queries and ensure data integrityExperience in...