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Collaboration Services Specialist
2 weeks ago
We are a division of The Cigna Group creating pharmacy, care, and benefits solutions. Our goal is to improve health and increase vitality through relentless innovation.
Job DescriptionThis Technical Support Advisor role will focus on day-to-day operational support for enterprise information technologies, including Collaboration, Faxing, Messaging, and Mobile Devices services.
Main Responsibilities- Support Microsoft Exchange On-premises and Online infrastructures, Endpoint Mobility Management (EMM) systems, and Webex environments.
- Analyze and troubleshoot issues in production environments.
- Work with vendors to resolve product-related issues.
- Document technical procedures and tasks.
- Maintain and support new and existing Collaboration products and services.
- Manage security certificates using Venafi Certificate Management.
- Ensure availability, security, and agility of supported products and technologies.
- Participate in 24/7 on-call support rotation.
- Minimum 3 years of IT experience.
- Proficiency in Exchange Online, Azure AD, and Office 365.
- ServiceNow experience.
- Excellent communication and collaboration skills.
