Service Managament

7 days ago


Hyderabad, Telangana, India Tata Consultancy Services Full time
Service Management & SIAM Specialist

We are seeking a highly skilled Service Management & SIAM Specialist to join our team at TCS.

Key Responsibilities:
  • Establish and maintain standards and processes aligned with IT service priorities.
  • Develop and implement an effective governance framework for efficient service delivery.
  • Identify and develop required controls and best practices by exploring Operational Feedback mechanisms.
  • Implement the Governance quality assurance framework.
  • Ensure internal controls and process compliance through regular audits.
Requirements:
  • ITIL Intermediate Certification
  • Strong understanding of IT service management functions, including Continual Service Improvement, Incident, Problem, Change, Configuration, Release, Service Catalog Management, Service Level Management, KPIs, SLAs, etc.
  • Ability to work with various stakeholders, including customers and service providers.


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