Technical Content Specialist
3 weeks ago
As a Technical Communicator at Thinkproject, you will play a crucial role in transforming complex technical information into clear, concise, and engaging content that supports user success. You will work closely with cross-functional teams, including product management, development, and support, to develop, maintain, and improve product documentation, ensuring consistency and ease of use across all platforms.
Key Responsibilities
- Develop High-Quality Documentation for User Success: Write engaging content that meets the needs of diverse target audiences, helping users understand and succeed with our products.
- Simplify Complex Concepts: Gain a deep understanding of our products and services and transform technical information into polished, user-friendly content.
- Evaluate and Improve Content: Continuously assess existing documentation and propose innovative methods for improvement to enhance user experience.
- Centralize Content Repositories: Collaborate with development and support teams to identify documentation repositories, edit and revise content, and implement best practices for data compilation and centralized storage.
- Enhance Usability in Partnership with Product Management: Collaborate with product management teams to ensure content supports the highest standards of usability and user-friendliness.
- System Administrator for MadCap: Manage the MadCap documentation system, collaborating with subject-matter experts (SMEs) and content authors, ensuring seamless up-to-date delivery across multiple target outputs.
What We Offer
Lunch 'n' Learn Sessions I Women's Network I LGBTQIA+ Network I Coffee Chat Roulette I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning
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