Technical Content Specialist
3 weeks ago
As a Technical Communicator at Thinkproject, you will play a vital role in crafting clear, concise, and engaging content that supports user success. You will collaborate with cross-functional teams to develop, maintain, and improve product documentation, ensuring consistency and ease of use across all platforms.
Key Responsibilities:- Develop high-quality documentation that meets the needs of diverse target audiences, helping users understand and succeed with our products.
- Simplify complex concepts by gaining a deep understanding of our products and services and transforming technical information into polished, user-friendly content.
- Evaluate and improve content by continuously assessing existing documentation and proposing innovative methods for improvement to enhance user experience.
- Centralize content repositories by collaborating with development and support teams to identify documentation repositories, edit and revise content, and implement best practices for data compilation and centralized storage.
- Enhance usability in partnership with product management by collaborating with product management teams to ensure content supports the highest standards of usability and user-friendliness.
- System administrator for MadCap by managing the MadCap documentation system, collaborating with subject-matter experts (SMEs) and content authors, ensuring seamless up-to-date delivery across multiple target outputs.
- Ability to translate complex technical information into clear, concise, and user-friendly content.
- Excellent organizational skills and attention to detail.
- Collaborative mindset with the ability to work across departments.
- Strong knowledge of structured authoring in MadCap or similar single-source systems is a plus.
We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.
We offer a range of benefits, including lunch 'n' learn sessions, women's network, LGBTQIA+ network, coffee chat roulette, free English lessons, Thinkproject Academy, social events, volunteering activities, open forum with leadership team (Tp Café), hybrid working, and unlimited learning.
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