Aesthetic Clinic Manager Lead
1 day ago
Role Overview
This is a senior full-time on-site role for a Clinic Manager at the Aesthetics wing of Looks Salon in New Delhi.
The Aesthetics Clinic Manager will be responsible for understanding customer needs, curating personalized treatment plans, and ensuring seamless execution while delivering exceptional customer experiences.
They will lead consultations, oversee treatment journeys, and follow up to build lasting client relationships. The role involves driving sales through effective upselling, cross-selling, and promotions to meet revenue targets.
The candidate must have strong operational management skills, excellent communication and customer service skills, proven leadership ability to train and motivate staff, financial acumen for budget management and performance analysis, and technical knowledge of clinic software and aesthetic equipment.
Key Responsibilities:
- Conduct in-depth consultations to understand client concerns, preferences, and goals, recommending personalized treatment plans.
- Curate customized treatment packages, ensure smooth scheduling, and oversee end-to-end execution with quality assurance.
- Deliver an exceptional client journey by maintaining high service standards, addressing concerns promptly, and fostering long-term relationships.
- Drive sales through upselling, cross-selling, and promoting packages, ensuring monthly revenue targets are achieved or exceeded.
- Lead, train, and motivate clinic staff to deliver consistent, high-quality services and maintain professionalism.
- Ensure the clinic operates efficiently by managing resources, maintaining optimum inventory and stocks, hygiene and safety standards, and ensuring compliance.
- Monitor client progress, address feedback, and suggest additional treatments or services for continued care and satisfaction.
- Track performance metrics, analyze trends, and suggest strategies for new services or promotions to enhance growth and profitability.
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