Executive Leader

3 days ago

Varanasi, Uttar Pradesh, India beBeeLeadership Full time ₹ 12,00,000 - ₹ 20,00,000
Senior Executive

At the forefront of innovation, we are seeking an exceptional Senior Executive to lead our team. This strategic role requires a visionary leader who can empower their team to deliver seamless services and drive business growth.

The ideal candidate will possess excellent leadership skills, a strong vision for the future, and the ability to motivate and inspire their team. With a focus on delivering high-quality results, they will be responsible for overseeing project delivery, managing workload, and ensuring effective communication with stakeholders.

Key Responsibilities:

  • Team Management: Lead and direct a team of IT support technicians, ensuring smooth operations and efficient service delivery.
  • Workload Management: Manage and distribute the team's workload, prioritize tasks, and ensure timely resolution of support requests.
  • Technical Guidance: Provide technical guidance and support to team members, helping them troubleshoot issues and resolve problems effectively.
  • Training and Development: Train new team members on company policies, procedures, and technical skills, and provide ongoing support and development opportunities.
  • Performance Monitoring: Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity.
  • Conflict Resolution: Resolve conflicts within the team and between team members and other stakeholders, fostering a positive and collaborative work environment.
  • Communication: Communicate effectively with team members, management, and other stakeholders, keeping them informed of progress and addressing concerns.
  • Process Improvement: Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction.
  • Problem Resolution: Collaborate with the team to effectively diagnose and resolve technical issues, ensuring timely and accurate solutions.
  • Compliance: Ensure the team adheres to company policies, procedures, and relevant industry standards.
  • Documentation: Maintain accurate and up-to-date documentation of IT support processes and procedures.
  • Continuous Learning: Stay abreast of the latest technologies and trends in IT support, providing ongoing training and development for the team.

Requirements:

  • Educational Qualification: Engineering Diploma/BE Degree / BTech
  • Certifications (Good to Have): ITIL V4, Microsoft Azure Administrator / Windows Server Hybrid Administrator Associate
  • Technical Skills:
    • Hands-on experience in Azure AD & On-prem management
    • Hands-on experience in Intune - Policy creation & implementation
    • Hands-on experience in Windows Server Management
    • Hands-on experience in MDE & compliance management
    • Hands-on experience in Qualys tool in vulnerability management
    • Good knowledge in VLAN & Network troubleshooting
    • Good knowledge in Netskope cloud proxy solution
    • Good knowledge in DLP
    • Hands experience in various Audit management like ISO 27001, PCIDSS etc

Benefits:

This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our organization. As a Senior Executive, you will have the chance to develop your leadership skills, work on challenging projects, and collaborate with a talented team of professionals.

About Us:

Our organization is committed to delivering high-quality services and driving business growth through innovation and excellence. We believe in empowering our teams to achieve their full potential and creating a positive and collaborative work environment.

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