Technical Documentation Specialist

3 weeks ago


Delhi, Delhi, India interface Full time
Overview

Interface.ai is a cutting-edge fintech company that provides an Intelligent Virtual Assistant (IVA) to financial institutions, transforming their call centers into revenue centers. As a Technical Writer, you will play a critical role in creating comprehensive documentation that captures the product flows and setups for each customer environment.

Responsibilities
  • Develop and maintain detailed documentation for all product flows and setups specific to each customer environment.
  • Collaborate with engineering, product management, and customer success teams to gather information and ensure accuracy in documentation.
  • Create user manuals, installation guides, API documentation, and other technical documents.
  • Work closely with the engineering team to understand the technical aspects of our products and translate them into clear, concise documentation.
  • Assist in the development of templates and standards for technical documentation.
  • Conduct regular reviews and updates of documentation to ensure consistency and accuracy.
  • Provide documentation support during customer onboarding and implementation phases.
  • Continuously improve documentation processes and tools to enhance productivity and quality.
Requirements
  • Proven experience as a Technical Writer, preferably in the software or technology industry.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and ability to write in a clear, concise, and engaging manner.
  • Proficiency in using documentation tools.
  • Familiarity with version control systems (e.g., Git) and documentation platforms (e.g., Confluence).
  • Ability to understand and explain complex technical concepts to both technical and non-technical audiences.
  • Experience with conversational AI or related technologies is a plus.
What We Offer
  • Remote First Policy
  • Comprehensive Insurance Policy
  • A chance to have a huge impact early in your career


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