Technical Documentation Specialist
3 weeks ago
Interface.ai is a cutting-edge fintech company that provides an Intelligent Virtual Assistant (IVA) to financial institutions, transforming their call centers into revenue centers. As a Technical Writer, you will play a critical role in creating comprehensive documentation that captures the product flows and setups for each customer environment.
Responsibilities- Develop and maintain detailed documentation for all product flows and setups specific to each customer environment.
- Collaborate with engineering, product management, and customer success teams to gather information and ensure accuracy in documentation.
- Create user manuals, installation guides, API documentation, and other technical documents.
- Work closely with the engineering team to understand the technical aspects of our products and translate them into clear, concise documentation.
- Assist in the development of templates and standards for technical documentation.
- Conduct regular reviews and updates of documentation to ensure consistency and accuracy.
- Provide documentation support during customer onboarding and implementation phases.
- Continuously improve documentation processes and tools to enhance productivity and quality.
- Proven experience as a Technical Writer, preferably in the software or technology industry.
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to write in a clear, concise, and engaging manner.
- Proficiency in using documentation tools.
- Familiarity with version control systems (e.g., Git) and documentation platforms (e.g., Confluence).
- Ability to understand and explain complex technical concepts to both technical and non-technical audiences.
- Experience with conversational AI or related technologies is a plus.
- Remote First Policy
- Comprehensive Insurance Policy
- A chance to have a huge impact early in your career
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Technical Documentation Specialist
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Technical Document Specialist
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Technical Document Specialist
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