Technical Documentation Specialist
4 weeks ago
At Interface.ai, we're revolutionizing the way financial institutions interact with their customers through our Intelligent Virtual Assistant (IVA). As a Technical Writer, you'll play a crucial role in creating comprehensive documentation that captures the intricacies of our conversational AI products.
Key Responsibilities:- Develop and maintain detailed documentation for product flows and setups specific to each customer environment.
- Collaborate with engineering, product management, and customer success teams to ensure accuracy in documentation.
- Create user manuals, installation guides, API documentation, and other technical documents.
- Work closely with the engineering team to understand the technical aspects of our products and translate them into clear, concise documentation.
- Assist in the development of templates and standards for technical documentation.
- Conduct regular reviews and updates of documentation to ensure consistency and accuracy.
- Provide documentation support during customer onboarding and implementation phases.
- Bachelor's degree in Technical Writing, Computer Science, Engineering, or a related field.
- Proven experience as a Technical Writer, preferably in the software or technology industry.
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to write in a clear, concise, and engaging manner.
- Proficiency in using documentation tools and familiarity with version control systems (e.g., Git) and documentation platforms (e.g., Confluence).
- Ability to understand and explain complex technical concepts to both technical and non-technical audiences.
- Experience working in an Agile development environment.
- Basic knowledge of programming languages (e.g., node.js) and APIs.
- Ability to create visual aids such as diagrams, screenshots, and flowcharts to enhance documentation.
- Strong problem-solving skills and ability to work independently.
We offer a comprehensive insurance policy, a chance to have a huge impact early in your career, and a remote-first policy. If you're passionate about creating high-quality documentation and want to be part of a dynamic team, we'd love to hear from you
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