Technical Documentation Specialist

4 weeks ago


Delhi, Delhi, India interface Full time
Technical Writer Job Description

At Interface.ai, we're revolutionizing the way financial institutions interact with their customers through our Intelligent Virtual Assistant (IVA). As a Technical Writer, you'll play a crucial role in creating comprehensive documentation that captures the intricacies of our conversational AI products.

Key Responsibilities:
  • Develop and maintain detailed documentation for product flows and setups specific to each customer environment.
  • Collaborate with engineering, product management, and customer success teams to ensure accuracy in documentation.
  • Create user manuals, installation guides, API documentation, and other technical documents.
  • Work closely with the engineering team to understand the technical aspects of our products and translate them into clear, concise documentation.
  • Assist in the development of templates and standards for technical documentation.
  • Conduct regular reviews and updates of documentation to ensure consistency and accuracy.
  • Provide documentation support during customer onboarding and implementation phases.
Requirements:
  • Bachelor's degree in Technical Writing, Computer Science, Engineering, or a related field.
  • Proven experience as a Technical Writer, preferably in the software or technology industry.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and ability to write in a clear, concise, and engaging manner.
  • Proficiency in using documentation tools and familiarity with version control systems (e.g., Git) and documentation platforms (e.g., Confluence).
  • Ability to understand and explain complex technical concepts to both technical and non-technical audiences.
Desired Skills:
  • Experience working in an Agile development environment.
  • Basic knowledge of programming languages (e.g., node.js) and APIs.
  • Ability to create visual aids such as diagrams, screenshots, and flowcharts to enhance documentation.
  • Strong problem-solving skills and ability to work independently.

We offer a comprehensive insurance policy, a chance to have a huge impact early in your career, and a remote-first policy. If you're passionate about creating high-quality documentation and want to be part of a dynamic team, we'd love to hear from you



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