
Operations Management Specialist
1 week ago
We are seeking an experienced Operations Management Specialist to oversee the day-to-day management of hub administration activities and operations. The ideal candidate will have a strong technical background, excellent communication skills, and experience in facility management.
The successful candidate will be responsible for managing team coordination, communication, and reporting. They will work closely with immediate management to ensure smooth operation of the hub and report to Regional Admin Head on daily activities and incident management.
Key Responsibilities:
- Manage day-to-day hub admin activities and operations
- Define scope and Key Results Areas (KRAs) for team members
- Communicate with immediate management on daily activities
- Directly report to Regional Admin Head on daily activities and incident management
- Monitor and report key project activities, plans, and progress
- Manage calls and discussions
- End-to-end exam day and non-exam day administrative activities management and team coordination
- Ensure zero incidents on exam day related to admin services
- Assist in recruitment, training, and talent development of team members
- Develop control and monitoring mechanisms for the admin team within the hub
- Ensure standardization of processes at all exam venues within the hub
- Manage vendors, support regional head in finalizing contracts, and vendor invoices
- Publish regular dashboards on key performance parameters to regional admin head and senior management
- Be the central point of contact for all facility-related matters within the hub
- Ensure SLA/SLC compliance at exam venues
- Governance over ViDZ/LISP partners, regular meetings, and closure of audit points
- Deploy ad-hoc/contract manpower at exam venues
- Assist in shortlisting prospective partners/venues based on defined parameters
- Maintain and monitor legal compliances for all venues
- Prepare and deploy contingency/BCP
- Conduct surprise checks at exam venues
- Handle crisis situations
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