
Expert Fraud Investigator
2 weeks ago
The fraud investigation specialist will play a crucial role in reviewing, investigating, and resolving fraud cases in line with Mastercard chargeback rules.
Key Responsibilities:- Investigate and resolve fraud cases according to established guidelines and protocols.
- Analyze data and supporting documentation to determine case validity and liability.
- Prepare and submit dispute case files, representments, and evidence to Mastercard within required timeframes.
- Collaborate with internal teams and external partners to ensure timely resolution of disputes.
- Identify patterns and trends in fraudulent activity and provide insights to prevent future occurrences.
- Minimum 2-5 years of experience in fraud investigation or dispute resolution.
- In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to manage multiple cases simultaneously with strong attention to detail.
- Familiarity with fraud detection tools and case management systems.
A competitive salary and benefits package, as well as opportunities for professional growth and development.
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