IT Operations Leader

2 days ago

Bengaluru, Karnataka, India beBeeOperations Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

Job Description:

We are looking for a highly skilled IT Operations Leader to oversee end-user IT support operations across Corporate, Retail, and Warehouse environments. This role requires a balance of technical expertise, team leadership, and service delivery excellence.

Key Responsibilities:

Corporate IT Support:

  • Lead day-to-day support for corporate users across departments (HR, Finance, Product, Legal, etc.).
  • Oversee IT asset lifecycle management (laptops, desktops, printers, conferencing tools).
  • Manage IT onboarding/offboarding, application access, and account provisioning (AD, O365, Slack, Jira, etc.).
  • Handle escalations and provide L2/L3 troubleshooting support for enterprise tools.
  • Drive compliance across corporate devices (ISO standards, endpoint security, DLP).

Retail IT Support:

  • Ensure uninterrupted POS operations, device uptime, and prompt support across all stores.
  • Lead IT support for store devices (POS, printers, scanners, handhelds, routers, access points).
  • Coordinate with field engineers and vendors for any IT issues or device replacements.

Warehouse & Logistics IT Support:

  • Oversee IT operations across fulfilment centers, DCs, and warehouses.
  • Support scanning systems, handheld terminals, dock printers, WMS/ERP portals, and CCTV.
  • Ensure stable wired/wireless networks, APs, firewall/router setups, and backup link availability.

Team Management:

  • Manage a team of 12–15 onsite and remote IT engineers across HO, store, and warehouse locations.
  • Set up shift schedules, assign ticket queues, and drive performance tracking (SLA, FCR, CSAT).

Required Skills & Qualifications:

We are looking for a candidate with the following skills and qualifications:

  • 7–9 years of total IT experience, with 3+ years in a managerial capacity.
  • Proven experience managing IT support in retail, warehouse, and corporate environments.
  • Strong knowledge of end-user computing, basic networking, and enterprise tools.
  • Hands-on with ITSM tools like ManageEngine, Jira, or ServiceNow.

Benefits:

This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Others:

The ideal candidate will be a strong leader with excellent communication and problem-solving skills, able to work effectively in a fast-paced environment.

We offer a dynamic and supportive work environment, with opportunities for collaboration and innovation.

We are an equal opportunities employer, committed to diversity and inclusion in the workplace.

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