Experienced Quality Professional

1 day ago

Jaipur, Rajasthan, India beBeeQuality Full time ₹ 12,00,000 - ₹ 16,00,000

Job Overview

We are seeking an experienced Quality Professional to drive excellence in customer-facing interactions.

The successful candidate will design and implement quality frameworks, leverage data analytics to inform improvements, and enable a high-performing team with clear processes, targeted training, and rigorous performance audits.

Key Responsibilities
  • Develop and maintain call quality monitoring frameworks for Sales, Marketing, and Support teams.
  • Conduct regular performance audits, score results against service level agreements, and deliver actionable feedback to team leads.
  • Design and update Standard Operating Procedures (SOPs) that align with regulatory requirements and best practices.
  • Create, facilitate, and iterate training programs covering CRM usage, process adherence, communication skills, and quality standards.
  • Collaborate with IT and Operations to optimize Zoho CRM workflows, ensure data integrity, and build real-time dashboards.
  • Analyze quality metrics and generate insights to drive continuous improvement initiatives.
  • Partner with department heads to identify process gaps, lead root-cause analyses, and implement corrective actions.
Required Skills and Qualifications

Our ideal candidate will possess:

  • Bachelor's degree in Business, Healthcare, or related field; MBA preferred
  • 10-15 years of experience in quality management roles supporting multiple customer-facing teams
  • 3+ years of hands-on experience with Zoho CRM or similar platforms
  • Strong competency in data analysis, Excel, and dashboard tools
  • Proven track record in drafting SOPs and delivering large-scale training
  • Experience in EdTech or Healthcare domains is a strong plus
What We Offer
  • A mission-driven culture committed to transforming healthcare education
  • Cross-functional exposure and a seat at the strategic table
  • Competitive compensation and benefits package
  • Continuous learning and leadership development opportunities

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