Digital Client Servicing Director

1 day ago


Anand, Gujarat, India beBeeAccount Full time ₹ 80,00,000 - ₹ 1,20,00,000
Key Account Manager

We are seeking a seasoned Key Account Manager to manage top-tier client relationships and lead the execution of strategic digital campaigns. As the go-to person for both clients and internal teams, you will ensure seamless delivery and client satisfaction in this senior-level role that demands commercial acumen, creative thinking, and a deep understanding of digital marketing trends.

About the Role

This is a key position within our organization that requires managing high-stakes clients and complex campaigns. You will be responsible for leading the full lifecycle of campaigns from brief to brainstorm, strategy to reporting, and ensuring project timelines, budgets, and quality standards are met without compromise.

Responsibilities
  • Client Relationship Management:
    • Nurture strong and lasting partnerships with key clients
    • Gain a thorough understanding of each client's business goals, target audience, and market positioning
    • Maintain high levels of client satisfaction through clear communication, transparency, and timely delivery
  • Campaign Planning & Execution:
    • Lead cross-functional teams to drive campaign execution
    • Ensure project timelines, budgets, and quality standards are met without compromise
  • Strategic Consulting & Brand Stewardship:
    • Deliver strategic guidance backed by industry trends and insights to help clients meet their marketing objectives
    • Ensure all campaigns are on-brand and aligned with the client's voice, positioning, and market narrative
  • Performance Monitoring & Reporting:
    • Monitor campaign KPIs and performance metrics using tools like Google Analytics
    • Analyze results to deliver actionable insights and clear next steps to improve campaign outcomes
  • Revenue Growth & Account Expansion:
    • Identify upsell and cross-sell opportunities within existing accounts
    • Collaborate with the new business team to pitch ideas and renew or expand contracts
Requirements
  • Bachelor's degree in Marketing, Communications, Business, or a related field
  • Minimum 2+ years of account management experience in a digital/creative agency
  • Solid understanding of digital marketing, content creation, performance media, and influencer strategy
  • Strong verbal and written communication skills with client-facing polish
  • Proficiency in tools like Google Workspace, MS Office, Meta Ads Manager, and project trackers


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