
Senior Operations Manager
2 days ago
Role Overview
">This is a senior management position responsible for overseeing the operations of a contact centre team in a banking environment.
">Key Responsibilities:
">- ">
- Vendor relationship management and billing coordination">
- Cross-selling and sales performance management">
- Service level monitoring and escalation control">
- Customer complaint handling and feedback resolution">
- Team member training and development for improved quality and customer satisfaction">
- Support with inbound email and chat teams as needed">
Requirements
">A minimum of 5-10 years of experience in a similar leadership role is required, along with a relevant graduate or postgraduate degree.
">Company Note
">This role is currently available at a leading financial institution.
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