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Quality Assurance Specialist

2 weeks ago

Thoothukudi, Tamil Nadu, India beBeeQuality Full time ₹ 8,00,000 - ₹ 12,00,000

**Job Title:** Quality Assurance Specialist

We are seeking a talented Quality Assurance Specialist to join our team.

Job Description:

As a Quality Assurance Specialist, you will be responsible for monitoring and evaluating customer interactions to ensure that they meet our high standards. This includes identifying areas for improvement and providing feedback to our teams to enhance performance.

Key Responsibilities:

  • Monitor and evaluate customer interactions to ensure quality standards
  • Provide feedback and coaching to enhance performance
  • Identify process gaps and suggest improvements
  • Ensure compliance with organizational guidelines

Requirements:

  • Strong communication and analytical skills
  • Prior QA experience in BPO preferred
  • Knowledge of E-Commerce domain an advantage
  • Ability to work in a fast-paced environment

What We Offer:

  • A dynamic and supportive team environment
  • Career growth and learning opportunities
  • Chance to work with a global leader in outsourcing solutions