Senior Infrastructure Operations Manager

1 week ago

Dombivli, Maharashtra, India beBeeInfrastructure Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Description

As a seasoned IT professional, we seek an expert to oversee the daily operations of our Wintel infrastructure.

  • Work closely with vendors and cross-functional teams to deliver high-quality services and infrastructure projects.
  • Ensure secure, compliant, and efficient IT operations through solution design, technical governance, patch and compliance management, lifecycle planning, and audit readiness.
ResponsibilitiesOperational Excellence
  • Manage global Wintel operations (Windows & Linux, Virtualization, File Servers, and related ecosystem) in partnership with a service provider.
  • Lead 24x7 BAU activities, incident response, and escalations with hands-on technical depth.
  • Govern patch compliance, performance optimization, and infrastructure hardening.
  • Review, standardize, and drive continuous improvement of operational tasks and GSOPs.
  • Design, manage, and perform DR for applications inline with Backup, Storage, and Application teams.
Project Management & Technical Delivery
  • Lead technical execution of infrastructure projects, including OS upgrades, migrations, and platform transitions.
  • Architect and implement infrastructure solutions for new business requirements.
  • Drive initiatives for virtualization, automation, capacity planning, and legacy system upgrades.
  • Ensure proper documentation and technical sign-off for infrastructure change implementations.
  • Lead technical governance of infrastructure changes, ensuring impact analysis, rollback plans, and CAB approvals.
Governance, Compliance & Audit
  • Maintain compliance with internal controls, GxP, and InfoSec policies.
  • Conduct periodic review of EOL/EOS platforms and define decommission strategies.
  • Track and resolve audit findings, document evidence, and support RCA processes.
People & Stakeholder Management
  • Develop and mentor Wintel L2/L3 team members and assess skill readiness in line with the service provider.
  • Collaborate with application, security, and compliance teams for cross-functional initiatives.
Vendor & Partner Management
  • Govern SLAs, KPIs, and deliverables of infrastructure service partners.
  • Lead operational governance meetings with the service provider and track performance metrics.
  • Review contract alignment, invoicing accuracy, and resource utilization.
Financials, Inventory & Risk
  • Manage asset lifecycle and Wintel server license compliance across environments.
  • Maintain an up-to-date CMDB and ensure accuracy for DR/BCP planning.
  • Highlight cost drivers, propose optimization opportunities, and assist in budget forecasting.
Innovation & Strategic Planning
  • Identify infrastructure gaps and propose innovative solutions, including automation.
  • Drive modernization of Windows platforms and transition cloud environments supported.

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