Africa Retail Operations Manager

2 days ago

Delhi, Delhi, India beBeeRetail Full time US$ 90,000 - US$ 1,20,000

Job Title: Africa Retail Operations Manager

Job Description

We are seeking an experienced retail operations manager to lead our Africa showroom team. The successful candidate will be responsible for overseeing sales and marketing efforts, maintaining reporting systems, ensuring compliance with company policies, and supervising IT and showroom equipment.

The ideal candidate will have a proven track record of managing teams in cross-cultural environments, experience running a showroom with high sales volume, and excellent communication and coordination skills.

This is a fantastic opportunity for a motivated and results-driven individual to join our team and take their career to the next level.

Key Responsibilities
  • Sales & Marketing: Oversee sales and marketing efforts to achieve targets, execute promotional campaigns within budget, and develop product promotion strategies.
  • Operations: Maintain reporting systems (daily, weekly, monthly), ensure compliance with company policies, and supervise IT and showroom equipment.
  • Inventory Management: Monitor stock movements, coordinate with suppliers for timely replenishment, and ensure accurate product labeling and organized displays.
  • Customer Service: Lead sales and service teams to enhance customer satisfaction, manage wholesale/project orders, and delivery coordination.
  • Showroom Presentation: Optimize layout, merchandising, and customer flow to boost sales and customer experience.
  • Team Management: Recruit, train, and evaluate staff, manage performance, KPIs, and employee relations.
  • Cost & Profitability: Monitor expenses and ensure showroom profitability.
  • Digital Marketing: Develop and manage online promotion strategies.
  • Liaison & Coordination: Work closely with warehouse, planning, and logistics to fulfill client needs.
Requirements
  • Bachelor's degree or above in Sales, Marketing, International Trade, or related field.
  • 5+ years' experience in store sales and management, with at least 2 years in tile/sanitary ware sales leadership.
  • Proven track record managing teams of 10+ in cross-cultural environments.
  • Experience running a showroom with monthly sales exceeding USD 100,000.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
Others
  • Familiarity with MS Office (Excel, PowerPoint, Word) and email communication is required.
  • Excellent English (spoken and written) language skills are essential.
  • Proficiency in Hindi/Somali is an advantage.

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