
Social Media Community Builder
6 days ago
Job Title: Community Engagement Specialist
Job DescriptionWe are seeking a passionate and proactive individual to join our team as a Community Engagement Specialist. In this role, you will be responsible for building authentic relationships with our audience across social platforms.
You will engage with followers by responding to comments, messages, and mentions in a timely and brand-consistent manner. You will also foster a helpful, friendly, and interactive online community by starting conversations, answering queries, and acknowledging feedback.
Additionally, you will monitor customer reviews and user sentiment across social media platforms like Facebook, Twitter, Instagram, and more. You will manage Online Reputation (ORM) by tracking brand mentions, addressing concerns, and mitigating negative feedback with empathy and professionalism.
Your responsibilities will also include flagging high-priority issues or feedback to internal teams for quick resolution and customer satisfaction. You will support community-building initiatives such as live interactions, polls, contests, and user-generated content campaigns.
You will work closely with the Social Media team to implement effective strategies and performance measurement.
Required Skills and Qualifications- Excellent written communication skills
- Proficiency in using social media and ORM tools
- Strong focus on community engagement
- Ability to build authentic relationships
- Experience in managing online reputation
We offer a range of benefits to our employees, including:
- Complete transparency on strategy, business metrics, and major initiatives
- No micromanagement
- A great team environment
- Opportunities for personal growth and development
- Best-in-class health and medical benefits
- Profit-sharing plan
- Open door policy
- Zen-like workspace
About Us
We are a high-growth bootstrapped B2B SaaS company with healthy profitability and a solid runway. We empower agencies and SMBs to manage their social media publishing, analytics, and social engagement while collaborating with their team and clients.
We are nominated as one of the 5 startups across India for the prestigious Economic Times Startup Awards in the Bootstrap category.
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