Chief Salesforce Architect

1 week ago

Mumbai Chennai, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 8,00,000
Job Title: Salesforce Technical Architect

About the Role:

As a highly skilled Salesforce Technical Architect, you will be responsible for designing and implementing cutting-edge solutions that enhance the Salesforce platform to meet business needs. Your expertise in contact center experience and ability to optimize customer and agent experiences make you an ideal candidate for this role.

Key Responsibilities:

  • Designs and implements best-in-class Salesforce-based call center solutions.
  • Optimizes customer and agent experiences, processes, workflows, and online and call handling best practices using Salesforce capabilities.
  • Ensures seamless omnichannel and end-to-end optimal Contact Center customer and agent experience.
  • Leads and mentors a team of Salesforce practitioners.
  • Participates in and leads pre-sales meetings and sales opportunities.
  • Establishes scalable solutions aligned with client needs, estimates level of effort, and prepares proposals.

Requirements:

A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. Expert in Service Cloud – contact center experience is a must-have. Strong knowledge of Salesforce and integrations with other systems. Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors.

Education:

Minimum bachelor's degree in computer science, Information Technology, or related field.

Desirable Skills:

Salesforce Administrator, Service Cloud, Experience Cloud, Data Cloud, Contact Center, and Architect Level certifications.

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