Floor Operations Manager

4 days ago

Asansol, West Bengal, India beBeeFloorOperationsManager Full time ₹ 60,00,000 - ₹ 80,00,000
Floor Operations Manager

We are seeking a highly skilled and organized Floor Operations Manager to oversee the smooth and efficient running of our clinic operations.

  • Key Responsibilities:
    • Operational Readiness:
      • Ensure inventory levels, queue management systems, and hardware/software functionality meet our high standards.
      • Verify staff attendance, grooming, and readiness for optimal performance.
    • Staffing & Coordination:
      • Coordinate backup staffing in case of absenteeism to minimize disruption.
      • Communicate clinic readiness or gaps to the Head Office in a timely manner.
    • Facility & Cleanliness Oversight:
      • Conduct regular cleanliness checks in all clinic areas to maintain a high level of hygiene.
      • Supervise housekeeping and maintenance staff to ensure tasks are completed efficiently.
    • Patient & Doctor Coordination:
      • Inform departments about booked procedures/investigations to ensure seamless patient flow.
      • Confirm doctor schedules and communicate changes to prevent any disruptions.
      • Provide doctors with expected patient volumes to help manage their time effectively.
    • Patient Experience & Human Touch:
      • Assist patients, address queries, and educate them about investigations to provide excellent customer service.
      • Engage with patients regularly to create a warm and welcoming experience.
    • SOP & Front Desk Monitoring:
      • Ensure reception staff follows Standard Operating Procedures to maintain consistency.
      • Assist during peak hours in billing procedures to minimize delays.
    • Turnaround Time (TAT) & Report Management:
      • Liaise with testing departments and Phlebotomy to minimize Turnaround Time.
      • Monitor urgent reports and update referred doctors promptly.
    • Grievance & Emergency Handling:
      • Report patient-related or operational grievances to Center/Assistant Manager for prompt resolution.
      • Escalate emergencies to designated contacts and team members for effective handling.
    • Sales & Business Support:
      • Review OPD prescriptions for potential additional tests to enhance patient care.
      • Convince patients regarding recommended diagnostics to increase sales.
    • Supervision & Administrative Support:
      • Manage tasks such as attending patient queries, ordering stock, and supervising cleanliness.
      • Delegate workload and supervise staff performance to optimize productivity.
    • Feedback & Liaison:
      • Distribute, collect, and maintain patient feedback forms to improve services.
      • Communicate with Reporting Doctors, Referring Doctors, and Marketing teams to foster collaboration.
    Requirements
    • Exceptional organizational skills with attention to detail.
    • Proven ability to work well under pressure and prioritize tasks effectively.
    • Excellent communication and interpersonal skills.
    • Able to delegate tasks and supervise staff performance.
    • Familiarity with clinic operations and procedures.
    Benefits
    • Competitive salary and benefits package.
    • Opportunities for professional growth and development.
    • Collaborative and dynamic work environment.
    • Recognition and rewards for outstanding performance.
    What We Offer

We offer a comprehensive benefits package, including a competitive salary, opportunities for professional growth and development, a collaborative and dynamic work environment, and recognition and rewards for outstanding performance.

If you are a motivated and organized individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

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