BlueByte Technologies CSM Implementation Specialist
3 weeks ago
At BlueByte Technologies, we're seeking a highly skilled ServiceNow CSM Consultant to join our team. As a key member of our consulting team, you'll be responsible for implementing and customizing ServiceNow CSM solutions to meet the business needs of our clients.
We're looking for someone with a strong understanding of customer service processes and best practices, as well as experience with ServiceNow scripting and development. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we'd love to hear from you.
About the PositionThis is a challenging and rewarding role that requires a deep understanding of customer service management. You'll work closely with clients to understand their business needs, design and implement customized ServiceNow CSM solutions, and provide expert advice on best practices.
In this role, you'll have the opportunity to work on a wide range of projects, from case management and account/contact management to customer portal development and data migration. You'll also collaborate with cross-functional teams to integrate CSM with other ServiceNow modules and third-party applications.
Key Responsibilities- Design and implement customized ServiceNow CSM solutions to meet client specifications.
- Customize ServiceNow modules and workflows to enhance user experience and streamline operations.
- Provide training and support to end-users, ensuring effective adoption of the ServiceNow platform.
- Conduct system testing, troubleshooting, and performance tuning to ensure optimal functionality.
- Develop and maintain documentation related to system configurations, processes, and user guides.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience as a ServiceNow Consultant, specifically with CSM implementations.
- Strong understanding of customer service processes and best practices.
- Familiarity with ServiceNow scripting and development (JavaScript, HTML, CSS).
- Excellent problem-solving skills and ability to work independently or as part of a team.
- Strong communication skills, both verbal and written.
- Competitive salary: $120,000 - $150,000 per year.
- Opportunity to work with a dynamic team and contribute to exciting projects.
- Professional development and growth opportunities.
- Flexible working hours and remote work options.
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