ServiceNow CSM Implementation Specialist

2 weeks ago


Hyderabad, Telangana, India Neev Systems Pvt Ltd Full time

About the Job:

We are seeking an experienced ServiceNow CSM Consultant to join our team at Neev Systems Pvt Ltd. The ideal candidate will have a strong background in IT Service Management and a deep understanding of the ServiceNow platform, particularly in Customer Service Management.

Key Responsibilities:

  • Implement ServiceNow CSM Solutions: Design, develop, and implement CSM modules, including case management, account and contact management, and customer portals.
  • Customization and Configuration: Customize CSM applications to meet business needs, including configuring forms, workflows, business rules, and UI policies.
  • Integration Expertise: Integrate ServiceNow CSM with other business systems using REST, SOAP, and other integration methods.
  • CSM Portal Development: Build and customize CSM customer portals, ensuring a user-friendly and engaging experience for end-users.
  • Data Management: Oversee data migration and management, ensuring data integrity and compliance with business requirements.
  • Client Collaboration: Work closely with clients to understand their business needs, translate requirements into technical solutions, and provide expert advice on best practices.
  • Process Optimization: Optimize CSM processes to enhance efficiency, improve customer satisfaction, and reduce case resolution times.
  • Training and Support: Provide training and support to end-users and administrators, ensuring smooth adoption of new functionalities.
  • Performance Monitoring: Monitor and troubleshoot issues, ensuring the stability and performance of ServiceNow CSM applications.

Required Skills and Qualifications:
  • Experience: Minimum 3 years of experience with ServiceNow CSM implementation and customization.
  • Technical Skills: Proficient in ServiceNow platform, including Service Portal, Flow Designer, and Scripted REST APIs.
  • Integration Skills: Hands-on experience with integrating ServiceNow CSM with third-party systems.
  • Scripting: Proficiency in JavaScript, Glide scripting, and other scripting languages used within ServiceNow.
  • Communication: Strong verbal and written communication skills; ability to interact effectively with clients and stakeholders.
  • Certifications: ServiceNow CSM certification is highly preferred.


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