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Professional Client Services Representative

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Thāne, Maharashtra, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Contact Centre Officer

We are seeking a dedicated professional to join our team as a Customer Retention Executive.

  • This role involves addressing customer concerns, responding to internal team queries, and proactively working towards customer retention while maintaining profitability and satisfaction.

Key Responsibilities:

  • Resolve customer issues and respond to emails that may involve potential escalation cases from customers and internal teams.
  • Work towards retaining customers by offering tailored solutions that balance profitability with customer satisfaction.
  • Achieve monthly and quarterly customer retention targets.
  • Ensure strict adherence to quality, accuracy, and turnaround time (TAT) metrics.
  • Collaborate with internal stakeholders across departments to resolve customer requests efficiently.
  • Continuously identify opportunities to improve customer experience and contribute ideas for process improvements.

Candidate Profile:

  • Age: Preferably between 25–27 years.
  • Education: Graduate with strong English communication skills.
  • Experience:
  • Minimum 4–5 years of work experience post-graduation.
  • At least 2 years of relevant experience in an HFC, NBFC, or Bank within the Retail Assets division.
  • Prior experience handling customer retention or similar responsibilities is essential (minimum 1–2 years).
  • Demonstrated integrity, dedication, and a strong customer service mindset.
  • Eagerness to learn and grow with a focus on continuous improvement.