
Dark Store Operations Manager
5 days ago
The Dark Store Manager will be responsible for the overall operational excellence of assigned retail stores and dark stores. This includes end-to-end oversight of ordering, indenting, receiving, storage, billing, and material movement.
Key responsibilities include ensuring accurate inventory management and timely replenishment of stocks, monitoring and driving adherence to company SOPs across all operational areas, and building, leading, training, and motivating store teams to achieve operational excellence.
Operational Management- Oversee daily operations of retail stores ensuring smooth functioning.
- Manage ordering, indenting, receiving, storage, GRN, billing, and material movement.
- Ensure accurate inventory management and timely replenishment of stocks.
- Build, lead, train, and motivate store teams to achieve operational excellence.
- Ensure that the stores are equipped with proper staff members at all time and can build teams for new units.
- Ensure optimal manpower planning, rostering, and productivity on a regular basis.
- Implement and monitor hygiene, safety, and compliance standards.
- Coordinate for timely renewals of licenses and regulatory requirements.
- Ensure 100% adherence to product quality and handling protocols.
- Oversee last-mile delivery processes ensuring accuracy, timeliness, and customer satisfaction.
- Co ordinate with agencies for dedicated last mile bikers and optimal usage of 3PL App riders.
- Liaise with central teams for maintenance, marketing activations, and real estate requirements.
- Work closely with procurement, finance, and HR for smooth alignment of processes.
- Track store performance metrics (sales, shrinkage, wastage, manpower costs, customer feedback).
- Prepare and present Weekly & Monthly reports as per shared formats.
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