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Inbound Service Supervisor

1 week ago

Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full time

About the Role:

We are looking for a seasoned Customer Experience Manager to join our team and drive business success through excellent customer service. As a Customer Experience Manager, you will be responsible for leading a team of customer service representatives, developing quality standards, and analyzing performance metrics to optimize business results.

Responsibilities:

  • Lead a team of 15-18 customer service representatives handling inbound calls in Credit Cards
  • Develop and implement quality standards to ensure high-quality customer interactions
  • Analyze performance metrics to optimize business results
  • Collaborate with cross-functional teams to achieve business objectives

Requirements:

  • At least 5-6 years of experience in customer service leadership
  • Strong analytical and problem-solving skills
  • Effective communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Flexibility to work varying shifts, including evenings and weekends