Capacity Planning Specialist

2 weeks ago


Hyderabad, Telangana, India Amazon Full time
Overview

Delivering high-quality customer service at optimal cost is a challenging task. The Worldwide Capacity Planning (WWCP) organization plays a crucial role in this process by owning end-to-end workforce planning and execution for Amazon's customer service network. Our forecasting, labor planning, scheduling, and real-time management solutions drive daily decisions to provide efficient support to customers worldwide.

Key Responsibilities
  • Modeling forecasting problems and discovering insights through statistical, machine learning, algorithmic, data mining, and visualization techniques.
  • Collaborating with internal stakeholders and cross-functional teams to analyze forecast variances, understand variance drivers, identify opportunities to improve operational efficiencies, and deliver against organizational standards.
  • Applying a breadth of tools, data sources, and analytical techniques to answer high-impact business questions and present insights effectively.

Requirements
  • An accomplished professional background with demonstrated proficiency in advanced mathematics and/or statistics.
  • Experience with statistical analysis and modeling, SQL, and one or more statistical modeling languages/tools (R, SAS, SPSS, Matlab, or Python).
  • Excellent communication skills to share findings in an understandable and actionable manner.
  • Able to work successfully in a dynamic, fast-paced environment.

About Us

At Amazon, our inclusive culture empowers employees to deliver exceptional results for our customers. If you have a disability and need accommodations during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

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