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Capacity Planning Optimization Engineer
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Hyderabad, Telangana, India beBee Careers Full timeAbout the RoleThis position involves developing a product that will make capacity planning an automated, hands-off-the-wheel experience using scientific methodologies and optimization techniques.The goal is to establish a comprehensive, fully automated system capable of generating optimal plans on a massive scale. It will adapt seamlessly to fluctuations in...
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Capacity Planning Software Engineer
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Capacity Planning Specialist
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Capacity Planning Optimization Software Developer
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We are the Worldwide Customer Service Capacity Planning team, responsible for enabling end-to-end customer service workforce planning across Amazon. Our North Star vision is to define and deliver timely human-assisted support to Amazon customers under contact demand and labor supply volatility. To turn this vision into reality, we are investing heavily in a digital transformative journey developing a product that will make capacity planning a hands-off-the-wheel experience leveraging scientific methodologies and optimization techniques.
What We Do
- Plan customer support staffing
- Preserve customer experience when they contact customer service
- Ensure best costs for providing customer support
Our Vision
We aim to establish a comprehensive, fully automated system capable of generating optimal plans on a massive scale. It will adapt seamlessly to fluctuations in supply and demand while maintaining our service-level goals. In addition to planning, this product will continuously monitor and manage real-time network performance, swiftly identifying emerging supply-demand gaps and ensuring the efficient utilization of flexible capacity through real-time network rebalancing.
Your Role
In this role, you will be responsible for designing and developing software that optimizes capacity planning outcomes. You will work closely with stakeholders to understand requirements and deliver solutions that meet their needs. As a member of our team, you will have the opportunity to contribute to a project that has the potential to significantly impact our business results.
