Senior Travel Operations Coordinator: Reservations

3 days ago


Gurgaon, Haryana, India beBeeReservation Full time
Lead Reservation Manager

We are seeking a seasoned and experienced Lead Reservation Manager to oversee the reservations team and drive overall operations. This key role involves managing a team, handling client queries, coordinating with suppliers, and ensuring high-quality travel reservation services.

About the Role:
  • Drive Team Operations: Lead the reservations team in delivering exceptional service and meeting business objectives.
  • Client Communication: Handle client enquiries, resolve escalations professionally, and provide prompt responses to queries.
  • Supplier Liaison: Coordinate with suppliers to check availability and secure bookings, ensuring seamless travel experiences for clients.
  • Travel Solutions: Respond promptly to client queries, suggest optimal travel options, manage bookings, follow-up on confirmations, and gather post-service feedback.
  • Upselling and Relationship Management: Upsell additional services, offer suitable alternatives, and maintain strong business-to-business relationships.
Candidate Profile:
  • Experience: 5-6 years of experience in the travel industry, particularly outbound reservations.
  • Knowledge and Skills: Deep understanding of travel rules, aviation terminology, destination knowledge, fare structures, and industry competition.
  • Interpersonal Skills: Excellent communication and interpersonal skills, with proven ability to upsell, handle escalations, and manage customer expectations.

Key Qualifications: We are looking for a highly motivated and results-driven individual who can lead the reservations team effectively. If you have a passion for delivering exceptional customer service, possess excellent communication skills, and have a deep understanding of the travel industry, we would love to hear from you



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