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Documentation Specialist
1 week ago
At Interface.ai, we are revolutionizing the financial industry by providing an Intelligent Virtual Assistant (IVA) to automate calls and customer inquiries across multiple channels. Our innovative solution engages customers with financial insights and upsell/cross-sell opportunities, transforming call centers from a cost to a revenue center.
Our core technology is built 100% in-house, with several breakthroughs in Natural Language Understanding. Our parser is designed using zero-shot learning, enabling us to launch industry-specific IVA that achieves over 90% accuracy on Day-1. With a team of 150+ experts, including former ML teams at Apple, Microsoft, and Salesforce, as well as enterprise architects with over 20+ years of experience, we have grown 1800% in the last year and ranked among the top 100 fastest-growing Fintech companies in Silicon Valley.
Careers:
We are seeking a skilled Technical Writer to join our team. As a key member of our content development team, you will be responsible for creating and maintaining comprehensive documentation that captures the product flows and setups for each customer environment. This role requires a deep understanding of our conversational AI products and the ability to translate complex technical concepts into clear, user-friendly documentation.
As a Technical Writer, you will:
Develop and maintain detailed documentation for all product flows and setups specific to each customer environment.
Collaborate with engineering, product management, and customer success teams to gather information and ensure accuracy in documentation.
Create user manuals, installation guides, API documentation, and other technical documents.
Ensure all documentation is up-to-date with the latest product features and updates.
Work closely with the engineering team to understand the technical aspects of our products and translate them into clear, concise documentation.
Assist in the development of templates and standards for technical documentation.
Conduct regular reviews and updates of documentation to ensure consistency and accuracy.
Provide documentation support during customer onboarding and implementation phases.
Continuously improve documentation processes and tools to enhance productivity and quality.
The ideal candidate will have:
A Bachelor's degree in Technical Writing, Computer Science, Engineering, or a related field.
Proven experience as a Technical Writer, preferably in the software or technology industry.
Excellent written and verbal communication skills.
Strong attention to detail and ability to write in a clear, concise, and engaging manner.
Proficiency in using documentation tools Familiarity with version control systems (e.g., Git) and documentation platforms (e.g., Confluence).
Ability to understand and explain complex technical concepts to both technical and non-technical audiences.
Experience with conversational AI or related technologies is a plus.
Strong organizational skills and ability to manage multiple projects simultaneously.
This is an exciting opportunity to join a remote-first company and contribute to the growth of our innovative solutions.
