Technical Documentation Specialist
5 days ago
We are seeking a highly skilled Technical Documentation Specialist to join our team. As a key member of our global delivery model, you will be responsible for delivering end-to-end support services to our clients, leveraging your expertise in Quadient suite - Inspire Interactive, Inspire Designer, Interactive Scalar and other related tools.
Key Responsibilities
- Deliver first-class technical documentation and training to our clients
- Develop and maintain comprehensive documentation and process guidelines for our applications
- Collaborate with cross-functional teams to improve application performance and stability
- Ensure timely and effective resolution of technical issues and requests from clients
- Apply ITIL processes and procedures through planning and fulfilling appropriate support requirements
- Maintain a thorough knowledge of the application including business rules
- Contribute to the Development and maintenance of support documentation and processes
- Strong communication skills and ability to collaborate with cross-functional teams
- Meet and exceed customer satisfaction, resolution time, and response SLAs
Requirements
- 3+ years of experience in CCM document composition using Quadient suite - Inspire Interactive, Inspire Designer, Interactive Scalar
- Extensive experience in data input, data-processing, Layout Design, Imposition and output modules of Quadient
- Experience working in a global delivery model
- Strong understanding of object-oriented design and development principles
- Proficiency in VB, VBA, XML, XSLT, HTML, CSS, JavaScript, and JSON
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