Global Ground Transportation Expert

2 days ago

Tiruchi, Tamil Nadu, India beBeeTravel Full time ₹ 60,00,000 - ₹ 70,00,000
About Us

We are a ground transportation provider with a global customer base, headquartered in San Francisco, CA. Our vision is to provide reliable services worldwide with various types of vehicles.

Our Mission

Our mission is to empower high-quality local fleets. We strive for team collaboration, continuous learning, and improvement.

Key Responsibilities
  • Manage and resolve issues by communicating with drivers and fleets.
  • Enforce high service standards.
  • Confirm the ride was done and apply the change in the system or ask the driver to do it.
  • Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
  • Develop and maintain good working relationships with suppliers, operations, sales, and other functions, plus any external stakeholders.
  • Provide customer service support.
Required Skills and Qualifications
  • Experience working in the Tourism & Travel sector, Ground Transportation industry (preferable).
  • Minimum 2 years of experience working as a customer support representative or in a similar environment.
  • Strong operational and analytical skills.
  • Strong problem-solving skills.
  • Excellent English verbal and written communication (mandatory).
  • Proficiency with Microsoft Office Suite (word, excel, powerpoint, etc).
  • Able to accommodate a full-time schedule of 24*7 and 6 days a week.
  • Ability to prioritize and manage time effectively.
  • Fast-paced work environment readiness.
  • Attention to detail.
  • Conversation Spanish speaking skills.

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