Senior Technology Operations Manager

4 days ago


Kannur, Kerala, India beBeeLeadership Full time US$ 1,00,000 - US$ 1,50,000
Job Overview

As a service management professional, we are seeking a skilled individual to oversee our technology operations and ensure seamless delivery of services to our customers.

The successful candidate will be responsible for managing our Service Management platform, ensuring error-free operations in alignment with business needs and ITIL best practices. This includes administering the platform, driving automations, optimizations, and integrations, as well as license management and policy governance.

We are looking for a highly motivated and experienced professional who can lead our Service Management team and drive organization objectives and platform stability. The ideal candidate will have excellent leadership skills, strong technical knowledge, and a proven track record of delivering results in a fast-paced environment.

Key Responsibilities:
  • Oversee the Service Management platform and ensure error-free operations.
  • Administer the platform, drive automations, optimizations, and integrations, and manage licenses.
  • Develop and implement policies and procedures for platform governance.
  • Lead tool enhancements and automation for process improvements.
  • Provide subject matter expertise in ITSM & CMDB tool architecture and service map configurations.
  • Manage request management and drive continuous improvement and volume reductions.
  • Lead KPI and reporting for all Service Management processes.
  • Manage vendors and contracts for BAU and project resources and track their performance.


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