Director of Strategic Transformation

3 days ago


Tiruppur, Tamil Nadu, India beBeeTransformation Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Opportunity:

  • Lead transformation initiatives for clients in customer service and technology domains.
  • Drive cross-functional projects, manage milestones, and communicate with key stakeholders.
  • Develop strategic plans to analyze feasibility and impact across multiple service lines.
  • Identify opportunities for scaling through emerging technologies.
  • Deliver strategic goals of projects focused on cost optimization, revenue enhancement, and metric improvement.

Requirements:

  • Bachelor's degree in computer science or relevant field and 10+ years of experience in change management or transformation.
  • 5+ years of program management experience in a matrix environment.
  • Exposure to complex projects across multiple accounts and domains.
  • Transformation expertise in process re-engineering, AI-enabled conversation bots, and analytics.
  • Experience in the contact center or BPO industry.
  • Strong collaboration and communication skills with internal clients.


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