
Quality Assurance Lead
4 days ago
Job Description
">We are seeking an experienced Quality Assurance Lead to join our team. The successful candidate will be responsible for leading and managing the Quality function for the International Travel process.
">Key Responsibilities
">- ">
- Develop and implement quality frameworks, audits, and compliance processes">
- Lead and manage a team of Quality Analysts to deliver results">
- Partner with operations to drive continuous improvement">
- Ensure process excellence through calibration, RCA, and audits">
Requirements
">To be successful in this role, you will need:
">- ">
- A minimum of 2+ years of experience as an Assistant Manager – Quality (BPO/International Travel process preferred)">
- A strong understanding of quality frameworks, audits, and compliance">
- Excellent people management and stakeholder management skills">
- An analytical mindset with a proven track record of driving quality metrics">
Benefits
">This is a great opportunity to work with a dynamic team and contribute to the success of our organization. You will have the chance to develop your skills and expertise while working on challenging projects.
">About Us
">We are a company that values innovation, teamwork, and customer satisfaction. We offer a collaborative and supportive work environment where you can grow and thrive.
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