Strategic Customer Journey Optimizer

2 weeks ago


Ghaziabad, Uttar Pradesh, India beBeeCustomer Full time ₹ 20,12,500 - ₹ 26,15,000
Senior CX Solutions Specialist Job Description

Our team is seeking a seasoned Senior CX Solutions Specialist with deep expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities.

The ideal candidate will have a customer-centric mindset, hands-on experience with contact centre technologies, and the ability to optimize customer journeys through innovative UI/UX solutions and process improvements.

To succeed in this role, you must possess:

  • Strong exposure to Genesys CX UI / AWS Connect UI consoles, including Unified global menu navigation, Advanced search functionality, and Multi-panel layouts enabling agents to access tools and information efficiently.
  • A solid understanding of UI/UX design principles for customer-facing platforms.
  • A proven track record in Customer Experience (CX) / Customer Centricity initiatives.
  • The ability to map, analyse, and improve customer journeys using insights and data.

In addition to these essential skills, desirable secondary skills include Strong analytical and problem-solving skills with data-driven decision-making ability, Cross-functional collaboration with Product, Operations, and Technology teams, Excellent communication and stakeholder management skills, and Knowledge of Agile methodologies and CX transformation frameworks are highly beneficial.

We offer a unique opportunity to work with leading CX technologies across global enterprises, Exposure to innovative projects in the Contact Center and Customer Experience domain, and a Flexible, remote-friendly work culture.



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