Customer Relationship Manager Professional

4 days ago

Surat, Gujarat, India Alliance Recruitment Agency Full time

Alliance Recruitment Agency seeks a seasoned Client Service Manager to lead our customer relationship initiatives. As a key member of our team, you will be responsible for fostering strong relationships with our clients, delivering exceptional service, and driving business growth.

About the Role

This is an exciting opportunity to work with a dynamic team and make a significant impact on our clients' success. You will have the chance to develop and implement strategic plans to enhance client relationships, identify new business opportunities, and drive revenue growth.

Responsibilities
  1. Client Onboarding and Management: Welcome new clients, understand their needs, and develop tailored solutions to meet their expectations.
  2. Project Coordination: Coordinate project timelines, budgets, and resources to ensure seamless execution and timely delivery.
  3. Business Development: Identify and pursue new business opportunities within existing client accounts, contribute to proposal development, and collaborate with sales and marketing teams to generate new leads.
  4. Team Collaboration: Work closely with cross-functional teams to achieve business objectives, provide guidance and support to junior team members, and foster a positive and inclusive team culture.
  5. Reporting and Communication: Prepare and deliver regular client reports, present project updates, and maintain accurate client records.
Requirements
  • Proven experience in client service, account management, or a related field.
  • Bachelor's degree in business administration, Marketing, Communications, or a related field.
  • Excellent communication, interpersonal, and presentation skills.
  • Strong project management and organizational skills.
  • Ability to build and maintain strong client relationships.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Experience with CRM software (e.g., Salesforce) is a plus.

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