Senior ServiceNow ITIL Process Developer

2 weeks ago


Hyderabad, Telangana, India Tata Consultancy Services Full time
Job Description:

We are seeking an experienced Senior ServiceNow ITIL Process Developer to join our team in PAN India. As a key member of our organization, you will be responsible for designing and developing solutions within the ServiceNow environment, including modifications of applications, forms, workflows, and interfaces supporting ITIL customers.

Key Responsibilities:
  • Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts, Script Includes, Widgets, and Notifications.
  • Design and develop UI Pages, UI Macros, ACLs, Transform Maps, and other core concepts.
  • Analyze and convert business requirements to system requirements, working with stakeholders to design testing strategies for development, QA, and UAT environments.
  • Collaborate with cross-functional teams to ensure seamless integration with existing systems.
Required Skills and Qualifications:
  • Strong understanding of ITIL processes and ServiceNow implementation.
  • Experience with full suite of ITSM modules, including Incident, Request, Problem, Change, Case management, Service Portal, Asset Management, CMDB, Discovery, and Performance Analytics.
  • Proficient in using REST/SOAP APIs to integrate ServiceNow applications with third-party applications.
  • Advanced scripting capabilities in JavaScript, JSON, AJAX, HTML, XML, and Angular.
Benefits:
  • Pan-India opportunities with Tata Consultancy Services.
  • A competitive salary of ₹850,000 per annum, commensurate with experience.

We offer a dynamic work environment that fosters growth and innovation. If you're passionate about delivering exceptional customer experiences and driving business outcomes, we'd love to hear from you



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