Service Excellence Ambassador

5 days ago

Bharatpur, Rajasthan, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 60,00,000
Customer Support Specialist

About the Role

  • We are a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials.
  • Our critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the environment.

Key Responsibilities:

First Line Contact
  • Provide first line contact to customers on their day-to-day general enquiries on products and service.
  • Proactively explore customer needs and pain points through daily interactions and coordinate with the Commercial team to maximise sales leads and opportunities.
  • Maximise 'Sell What We Have' and manage customer enquiries on stock availability check and requests for urgent delivery.
Bulk Order Administration
  • Administer customer orders by coordinating with internal functional teams to strive for meeting customer requests accurately and promptly.
  • Enter orders into SAP and communicate ETD with customers.
  • Manage to revise or cancel orders as per customer's requests and corresponding company policies and good practices.
Sample Request Coordination
  • Enter sample/DTM request into online sampling platform and communicate ETD with customers.
  • Coordinate with functional teams to ensure customer sample requests are executed and delivered as sampling service lead time.
Customer Complaint Resolution
  • Be the process owner of customer complaint management to ensure complaints are received, registered, communicated, escalated (when needed), resolved and closed in efficient, empathetic and accurate manner.
  • Coordinate and collaborate with internal functional teams in responding and resolution of complaints in speed.
Enhance Digital Tools
  • Support customer digital adoption by selling the benefits and providing training to customers of the established digital tools.
  • Manage customer enquiries of the use of digital tools and troubleshoot customer issues.
Education and Experience Requirements
  • Freshers and Previous experience in customer service is preferred.
  • Be customer-focused and target-oriented.
  • Good communication, collaboration, interpersonal and influential skills.

About Us

We are committed to innovation, excellence, and fostering a diverse and collaborative environment where every team member can thrive.

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