Benefits Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeCustomerExperience Full time US$ 90,000 - US$ 1,20,000

About us

We are a leading provider of employee insurance and health benefits solutions. Our goal is to make health insurance simple, accessible and inclusive for modern organizations.

Healthcare costs in India are increasing at an alarming rate, three times the general inflation rate. As a result, many Indians cannot afford health insurance on their own, with over 600 million people likely to rely on employer-sponsored insurance.

We aim to provide the highest quality insurance and healthcare to 10 million lives by FY2030 through companies that care. We are backed by top investors and partners.

Our team is looking for exceptional customer support professionals to join our voice and non-voice roles. If you have a track record of delivering high customer satisfaction and enjoy creating great experiences for customers, we want to hear from you.

You will need to be customer-centric, always ready to go above and beyond to resolve issues with empathy and efficiency. Whether you're speaking with customers or supporting them through written communication, you should be passionate about helping people, able to think on your feet, and confident in crafting creative solutions.

  • Help employees and employers use their health insurance and health benefits in the most seamless way possible
  • Develop a deep level of understanding and knowledge of our entire product, systems and processes
  • Address queries regarding the product and service in a timely and accurate way via phone, email or chat
  • Meet response time for queries in support
  • Coordinate with insurance partners for resolution/clarification if needed
  • Interact with internal and external teams to ensure quick resolution of customer issues
  • Drive 100% customer retention by delivering an extraordinary experience

Key qualifications include:

- 0-3 years of experience in customer service/support on voice/chat/email

- Great command of English (both oral and written)

- Ideally, worked in a fast-paced startup environment

Additional information:

- 5 days of onsite work

- Rotational week-offs

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