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2 weeks ago
Are you looking for a challenging role where you can utilize your analytical and problem-solving skills? We are seeking an experienced Application Support Engineer to join our team.
About the Role:The successful candidate will provide technical assistance and support to our banking and fintech applications, acting as the first point of contact for users. This includes understanding and resolving user issues or escalating them as needed.
- Provide L1/L2 application support for banking and fintech applications.
- Act as the first point of contact for users, understanding and resolving their issues or escalating them as needed.
- Perform incident analysis, root cause identification, and resolution tracking.
- Coordinate with internal teams to ensure timely resolution of issues.
- Document issues, troubleshooting steps, and solutions in the knowledge base.
- Monitor application logs and system alerts to proactively identify potential issues.
- 1–3 years of experience in application support, preferably in fintech, banking, or financial services.
- Strong communication skills – both written and verbal.
- Good analytical and problem-solving skills.
- Ability to manage and prioritize multiple support tickets under time constraints.
- Understanding of incident and ticketing tools (e.g., Jira, ServiceNow).
- Familiarity with SQL and basic database query writing for issue analysis.
- Experience or basic knowledge of .NET technologies.
- Familiarity with payment systems, banking protocols, or integration interfaces.
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