Techno-Functional Support Specialist

6 days ago

Cochin, Kerala, India beBeeFinance Full time ₹ 80,00,000 - ₹ 1,50,00,000
Oracle E-Business Suite Finance Techno-Functional Consultant

Job Summary:

Provide Level 2 and Level 3 techno-functional support for Oracle EBS R12, 2, and 3 Finance modules including AP, AR, GL, FA, EBTax, Vertex, OneSource, and Cash Management.

Key Responsibilities:

  • Troubleshoot and resolve incidents and defects within Service Level Agreements (SLA) timelines.
  • Perform root cause analysis (RCA) for recurring or critical issues.
  • Create and maintain comprehensive functional and technical documentation, including SOPs and support guides.
  • Participate in Change Advisory Board (CAB) meetings and adhere to change control processes.
  • Collaborate closely with business and IT teams to ensure accurate issue tracking and timely resolution.
  • Utilize ServiceNow or similar IT Service Management (ITSM) platforms for incident and change management.
  • Provide critical support during peak periods such as Finance Close and Cyber 6.
  • Coordinate with cross-functional, offshore, and onshore teams to ensure seamless issue management and effective handoffs.
  • Support and maintain customizations, extensions, and integrations with third-party systems, e.g., Vertex external tax engines.
  • Contribute to ongoing process and performance improvements within the Oracle Finance landscape.
  • Ensure compliance with multinational and multilingual deployment requirements.

Requirements:

  • Demonstrate strong analytical, problem-solving, and communication skills.
  • Available for weekend, holiday, and 24x7 support during critical business periods and finance close cycles.

Benefits:

This role offers a unique opportunity to work with cutting-edge technology and contribute to the growth of our organization. If you are a motivated and detail-oriented individual who is passionate about providing exceptional support, we encourage you to apply.

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