Cybersecurity Leadership Role for Network Security Expert
2 days ago
About Us
Palo Alto Networks is a leader in the cybersecurity industry, dedicated to protecting our digital way of life. Our mission is to provide the most secure environment for our customers' digital transactions, and we're looking for a talented individual to join our team as a Technical Support Manager.
Your Career
In this role, you'll play a critical part in helping us achieve our mission by leading a team of Technical Support Engineers. Your focus will be on providing exceptional support to our clients, ensuring their needs are met, and their repeat business and future endorsement. You'll work closely with your team to identify and fix complex issues in our clients' networks, while handling critical issues through your team's support.
Responsibilities
- Lead daily operations of a team of Technical Support Engineers in line with company goals and objectives
- E nsure your engineers have the resources and processes necessary for successful and sustained performance
- Mentor and direct your team to deliver on company goals and objectives
- Provide technical and soft skills training and mentoring to your team members
- Set team goals in-line with overall company goals, while reflecting specific goals for direct reports
- Perform annual reviews of all direct reports, providing guidance and continuous mentorship
Requirements
- Experience in leading a Technical Support Engineers team or similar
- Superior project management skills
- Demonstrated ability to effectively manage escalations of complex problems, prioritize a demanding workload, delegate appropriately, and deliver results under pressure
- Validated leadership skills, including effective oral and written communication, performance management, issue/conflict resolution, negotiation, motivating others, forecasting, and planning
- Technical experience in the Network Security and Cloud Security Industry is desirable
Salary Information
The estimated salary for this position is between $120,000 - $180,000 per year, depending on location and experience.
Benefits
We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and flexible PTO. We also provide opportunities for professional growth and development, including training and education programs.
Additional Information
We are an equal opportunity employer and celebrate diversity in our workplace. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
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