IT Technical Expert
2 days ago
We are looking for an experienced IT professional to join our team as an IT Technical Expert - Global Availability Management.
About Us:
SAP is a leading provider of enterprise software solutions, with over 400,000 customers worldwide. Our mission is to help organizations run better by providing innovative and integrated business solutions.
Job Description:
This role involves working in a fast-paced environment to ensure the availability and performance of SAP systems and applications. The successful candidate will be responsible for managing and resolving technical issues, collaborating with cross-functional teams, and driving process improvements.
Key Responsibilities:
- Manage and resolve complex technical issues related to system availability and performance
- Collaborate with development teams to implement fixes and prevent future issues
- Develop and maintain processes and procedures to ensure efficient issue resolution and root cause analysis
- Provide input on architectural designs and technology strategies to ensure alignment with business objectives
- Drive continuous improvement initiatives to enhance overall system availability and performance
Requirements:
To be successful in this role, you will need to have:
- 8-12 years of experience in IT, preferably in a senior technical position
- Demonstrated expertise in SAP Basis and HANA technologies
- Strong understanding of cloud operations and hyperscaler-related technologies
- Excellent analytical and problem-solving skills, with the ability to work under pressure
- Proven track record of driving process improvements and implementing effective solutions
What You'll Get:
In return for your hard work and dedication, we offer a competitive salary of $120,000 - $180,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off. This role is based in Bangalore, India, with opportunities for remote work.
Education:
Bachelor's or Master's degree in Computer Science, IT, Engineering, or related field. Professional certifications such as ITIL Foundation Certification, cloud operations / hyperscaler-related certification, SAP Basis / NetWeaver / HANA certification, RCA methodology-related certification are a plus.
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