Digital Transformation Strategist

1 day ago

Nashik, Maharashtra, India beBeeTransformation Full time ₹ 20,00,000 - ₹ 40,00,000
Job Overview

This position is a key role in driving strategic transformation using AI, data science, and Six Sigma methodologies.

The ideal candidate will lead enterprise-wide transformation programs with a focus on cost reduction, process efficiency, and quality improvement across global operations.

Key Responsibilities:
  • Strategic Transformation Leadership:
    • Align transformation initiatives with strategic business goals, driving measurable outcomes in areas such as productivity, utilization, SLA adherence, and key customer experience metrics (CSAT, FCR, etc.).
    • Collaborate with internal teams to develop AI/ML solutions, proof-of-concepts (POCs), and production-ready deployments.
  • AI/ML-Driven Innovation:
    • Identify and champion use cases for AI technologies, including machine learning, generative AI, NLP, predictive analytics, and automation across functions.
    • Develop, track, and report on key transformation KPIs, including Average Handle Time (AHT), Turnaround Time (TAT), Idle Time, Utilization, Attrition, and Forecast Accuracy.
  • Process Reengineering & Six Sigma:
    • Leverage Lean Six Sigma methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes.
    • Conduct value stream mapping, root cause analysis (RCA) workshops, and process simulations to uncover opportunities for process optimization and operational efficiency.
  • Cross-Functional Program Execution:
    • Partner with business leaders, operations heads, and IT stakeholders to successfully execute transformation initiatives that deliver tangible ROI.
    • Manage complex transformation roadmaps using agile governance, ensuring stakeholder alignment, change management, and effective risk mitigation.
  • Capability Building & Change Management:
    • Lead the organizational shift towards greater digital maturity, focusing on areas like citizen development, AI literacy, and digital transformation.
    • Drive the creation and operationalization of a Center of Excellence (COE) for AI-augmented operations, fostering continuous improvement across business functions.
    Required Qualifications:
    • Bachelor's degree in engineering, Computer Science, or a related field (Master's preferred).
    • Six Sigma Black Belt certification (mandatory).
    • 12+ years of experience in BPO / KPO / Shared Services, with demonstrated ownership of large-scale transformation projects.
    • 5+ years of experience leading AI/ML initiatives, with a deep understanding of the entire model lifecycle, from development to deployment and AI governance.
    Technical Skills & Expertise:
    • Proficiency in tools such as Python, SQL, Power BI, Tableau, with exposure to AI platforms (e.g., Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs).
    • Strong command of automation technologies, particularly RPA tools like UiPath, Blue Prism, or Power Automate.
    • In-depth knowledge of BPO metrics and operational challenges, especially in areas like Customer Experience (CX), Finance & Accounting (F&A), Risk Management, and Content Operations.

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