Field Consultant Coordinator

5 days ago


Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 7,00,000 - ₹ 12,45,000

About FM:

FM is a 190-year-old commercial property insurance company with a unique focus on science and risk engineering. Serving major corporations globally, they deliver data-driven strategies that enhance resilience and ensure business continuity.

The role is part of the Scheduling Specialist job family and requires supervision and mentoring. The main responsibility is to maximize location-based field consultants' time with clients while developing trusting relationships with assigned field staff and operations Management.

The incumbent will manage timeliness of assigned orders, coordinate production schedule for all assigned field staff, and provide exceptional internal and external customer service. They will establish efficient schedules for assigned field staff, organize and populate schedules for internal customers, and develop visit agendas.

This includes interacting with clients and brokers daily, following best practices to meet Service Level Objectives, and providing high levels of client satisfaction. In many cases, they are the first contact that local site managers have with the FM Group.

Incumbents require strong customer service skills and operate as vital members of the scheduling services team focused on customer experience, schedule efficiency, and logistics to support assigned field service personnel.

Routinely coordinates with work assignment, ESD management, and field service management. Continually reviews processes for opportunity to leverage technology for efficiency gains which lead to enhanced client experience.


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