Strategic Branch Operations Manager

7 days ago

Tiruchi, Tamil Nadu, India beBeeManagement Full time ₹ 15,00,000 - ₹ 20,00,000

We are seeking an experienced and strategic Branch Operations Manager to lead our team in Tiruchirappalli.

Key Responsibilities:
  • Maintain high-quality service and customer satisfaction through effective issue resolution.
  • Catalyze all functions and services, ensuring seamless integration.
  • Implement efficient systems for branch operation and monitor productivity metrics.
  • Handle crisis situations with poise and expertise.
  • Liaise with clients, suppliers, associates, and government bodies to maintain strong relationships.
Fleet Management:
  • Administer fleet operations in accordance with company standards and policies.
  • Monitor proper fleet allocation and accessories management practices.
  • Ensure a balanced chauffeur-to-fleet ratio for optimal efficiency.
Sales & Servicing:
  • Develop new business opportunities and increase revenue from existing clientele.
  • Analyze market trends and performance data (MIS) to inform strategic decision-making.
  • Achieve set targets and handle complex complaints.
Finances:
  • Prepare annual branch budgets and monitor financial flow management.
  • Practice expense control and ensure statutory compliance regulations.
  • Manage receivables and report back to the corporate office.
HR & Administrative:
  • Oversee branch administration for efficiency and effectiveness.
  • Staff the Customer Service and Drivers team with skilled professionals.
  • Appraise team performance and ensure implementation of statutory compliance requirements.
  • Maintain ISO standards and manage contractual employees effectively.

Required Competencies:

  • System and quality orientation skills
  • Market, industry, and trade knowledge expertise
  • Commercial acumen and analysis skills
  • Leadership and people management abilities
  • Resource control and administration expertise

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