Network Administrator

1 day ago

Chennai, Tamil Nadu, India beBeeNetworkAdministrator Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Description

We are seeking a highly skilled Network Administrator to join our team. The successful candidate will be responsible for ensuring seamless network operations by independently resolving technical issues, providing on-call support, and conducting root cause analyses.

The ideal candidate will have a strong understanding of LAN/WAN technologies and protocols, as well as excellent troubleshooting skills in network connectivity issues and performance optimization.

Additionally, the candidate will be familiar with network monitoring tools and diagnostic software, and will have the ability to analyze complex issues and implement effective solutions independently.

The role also requires excellent communication skills for effective customer interaction and team collaboration, as well as hands-on experience with various technologies such as routing protocols EIGRP, OSPF, BGP, LAN Switching VLAN, VTP, STP, EtherChannel, CoS, WAN MPLS, MPLS/VPN, MP-BGP, TCP/IP protocol suite, Quality of Service, application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc., and Network Security - IPSec VPN, AAA Architecture, TACACS+, RADIUS, firewalls.

Key Responsibilities:

  • Provide Technical Support For Lan/Wan Networking Issues By Troubleshooting And Resolving Incidents To Meet Agreed Service Level Agreements, Ensuring Minimal Disruption To Operations.
  • Conduct Root Cause Analysis On Escalated Issues, Employing Diagnostic Tools And Methodologies To Identify Underlying Problems And Implement Effective Solutions.
  • Enhance Operational Efficiency By Updating And Managing The Knowledge Base, Documenting Resolutions, And Sharing Best Practices To Foster A Culture Of Continuous Improvement.
  • Train And Mentor New Team Members And Analysts, Facilitating Knowledge Transfer And Ensuring Adherence To Quality Standards And Company Policies.
  • Ensure Positive Customer Experience By Optimizing First Call Resolution Rates And Minimizing Case Reopens, Ultimately Aiming For High Customer Satisfaction (Csat) Scores.

Benefits:

  • Opportunity to work with a global technology company.
  • Chance to develop your career in a dynamic and fast-paced environment.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.

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